Consumer Protection

As part of its mandate, Eswatini Communications Commission is required to ensure end-user protection and privacy in the provision of all communication products and services in Eswatini. The ICT sector experiences continuous advancements, which challenges the Commission to ensure that consumers derive the maximum benefit from it while being protected from any form of harm or exploitation. The Commission has therefore developed programs and initiatives to ensure consumers are aware of their rights as they purchase and utilise ICT products and services. Below are the rights consumers are entitled to and can demand from the different service providers.